A canceled appointment cannot be rescheduled. However, you can book a new appointment anytime through the DA app.

Please be informed that the Doctor Anywhere app cannot support the use of Prima/EReady membership for accessing free consultations, as advised by the Maxicare team.
However, the Doctor Anywhere app is still available for use and please note that standard rates will apply for consultations.

To explore more options for maximizing and utilizing your Prima/Eready coverage, we highly recommend reaching out to the Maxicare team through their available channels:
Hotline:

– 632 8582 1900 (PLDT)
– 632 7798 7777 (GLOBE)
– Email: customercare@maxicare.com.ph

Should you need further assistance, please let us know. We will do our best to help.

You can consult a doctor on our platform for diagnosis, medical advice and referrals relating to non-common illnesses, if suitable.

Before each video consultation, you would need to fill in a pre-consultation survey about your symptoms, health history and payment details. Our platform does not cater to serious conditions that require urgent medical attention. Patients are advised to go to the nearest hospital’s Emergency Room.

Our doctors are trained to identify urgent cases which are not suitable for video consultations. They will review each case within the first two minutes of the video consultation to assess whether it is suitable to carry out the consultation. If deemed unsuitable, the doctor will recommend you to go for a physical consultation either at his/her clinic or a clinic of your choice, and you will not be charged for the video consultation.

All documents that have been issued by the doctor such as medical certificates, referral documents, as well as receipts, will be available in-app following each consultation.

Yes, the DA app allows you to choose a healthcare provider, giving you control to find a physician who matches your preferences and needs.

For General Practitioners:

From the DA app Homepage > General Practitioner > Book an appointment > Select your preferred General Practitioner

For Specialists:

From the DA app Homepage > Specialist > Book an appointment with specialists > Select a Specialty from the list > Select your preferred Specialist

For Mental Health Expert:

From the DA app Homepage > Mental Health > Select your preferred Mental Health Expert

You may also choose a provider that you have previously seek consultation with on Doctor Anywhere if he/she is saved on your “Favourite Providers” list. You can add a provider onto your favourite list by clicking the heart icon next to the appropriate doctor’s profile.

If you still need medical assistance, we highly recommend scheduling another appointment with one of our physicians who are available 24/7 to provide you with the care you need.

Please take note that missed consultations are not eligible for refund. If necessary, kindly cancel at least 24 hours in advance to qualify for a full refund.

Many common illnesses and chronic conditions can be effectively treated through a video consultation. The following are some of these medical conditions. For conditions that are not in the list, the doctor will assess your medical history, current symptoms and any other available documents to determine if your condition is suitable for a video consultation.

Common Illnesses:
– Fever
– Cough, sore throat or laryngitis
– Diarrhoea / Vomiting
– Flu / Cold
– Sinusitis
– Rash and skin conditions
– Cold sores
– Headache
– Giddiness / Dizziness
– Red eye

Chronic Conditions:
– Diabetes
– Hypertension
– Hyperlipidemia
– Other secondary diseases which may arise from the chronic disease conditions mentioned the above (e.g. Ischemic Disease, Peripheral Artery Disease etc.

The following symptoms are some of the conditions that are not suitable for online consultations:

– Breathlessness
– Acute or severe chest pain
– Actively bleeding or deep wounds or lacerations
– Psychosis or delusions
– Suicidal thoughts
– Persistent vomiting
– Severe abdominal pain
– Inability to control bowel movements or urination
– Severe headache or giddiness
– Sudden onset numbness, weakness or slurred speech
– Fainting spells, presyncope, or syncope
– Injuries with suspected fractures or dislocations presenting a severe pain, open wounds, deformity, severe bruising or swelling, loss of sensation and limb weakness
– Sudden loss of vision

This list is not exhaustive. We would like to explain that Doctor Anywhere’s services only address non-serious healthcare issues and should not be used in the case of a healthcare emergency. In such cases, please go to the nearest Hospital’s Emergency Room or call your emergency hotlines.

If the doctor determines that your condition is unsuitable, he will inform you accordingly and advise you to seek the appropriate follow-up actions. These actions may include:

– Going to a general practitioner for a physical consultation
– Going to the Accident & Emergency department of your nearest hospital
– Seeing a specialist with a referral letter prepared by the doctor

We will need to verify your identity at the start of the consultation. Please have your identification card or passport ready for the verification process. No prescription, referral or medical certificate can be issued to anyone who is not using a real identity or assuming a false identity.

Medical equipment (Optional)
The following equipment may be useful to have with you during the General Practitioner video consultation:

– Thermometer to measure temperature
– Pen torch or mobile phone with flashlight function to illuminate and provide better visualization of the body part during the examination
– Blood pressure machine to check blood pressure and heart rate
– Glucometer for diabetics to check capillary blood glucose level or hypo count
– Weighing scale to check weight
– Any other equipment that you feel would be helpful for the consultation